ABOUT US
With more than 20 years’ experience in the UK and internationally, Bell Communications provides senior-level media relations and public affairs advice to organisations operating under public scrutiny, including healthcare, local government, housing, medical technology, and education.
We support organisations operating in the public interest to manage reputation, respond confidently to media scrutiny and communicate clearly with communities, partners, stakeholders and policymakers.
We work as a trusted extension of in-house communications teams, offering calm, practical guidance to communications leads and senior leadership, including CEOs, when decisions carry reputational risk.
OUR SERVICES
[01]
Strategic communications
We provide strategic communications support that helps organisations plan, deliver and embed change.
Our work spans strategy development and implementation, change communications, stakeholder engagement, and research-led insight, ensuring messages are clear, credible and aligned with organisational priorities.
[02]
Media relations
We support organisations to communicate with clarity and confidence, from developing effective campaigns and media releases to providing issues advice, media training and ongoing monitoring and analysis.
Our approach is thoughtful and proportionate, helping teams engage positively with the media while protecting reputation and public trust.
[03]
Issues management
We provide calm, practical issues management support, helping organisations anticipate and respond to risk. This includes crisis response, senior-level advice to boards and executives, and ongoing media support to protect reputation and maintain public trust.
CASE STUDIES
The examples below highlight a selection of communications work delivered across government, healthcare, housing and public-interest organisations. They illustrate the type of strategic advice, media relations and issues support we provide in complex, highly scrutinised environments. We’re always happy to discuss our experience in more detail where appropriate.
Government export & business development
Supported a New Zealand government export and business development agency to raise awareness of its services among domestic and international businesses and to strengthen global confidence in the country as a credible, high-quality exporter.
The role involved senior-level strategic communications planning across multiple markets, working closely with government officials, agencies, businesses and delivery partners. Support included speech writing and briefing for senior political figures and trade ministers, development of key messaging aligned to government priorities, and issues management advice during periods of heightened scrutiny.
Work required a strong understanding of political context, public accountability and international media dynamics, alongside close collaboration with partner organisations and suppliers to ensure consistency of messaging and delivery across complex, multi-stakeholder programmes.
Integrated Care System (North West)
Worked with a North West Integrated Care System to increase understanding of a regional fuel poverty programme, designed to address the health impacts of cold homes and rising energy costs on vulnerable populations.
Communications focused on helping partners, frontline organisations and the public better understand the link between fuel poverty and health outcomes, as well as the support available through the programme. This included development of clear, accessible messaging, stakeholder engagement with local authorities and voluntary sector partners, and media relations to support awareness and take-up.
Advice was grounded in the realities of working within a complex system, balancing clarity with sensitivity, and ensuring communications aligned with public health priorities, governance requirements and public trust.
Media coverage appeared in Forbes, The Times and the BBC, amongst others.
Housing & place-based communications
Advised a housing provider operating in a highly visible, place-based environment on media relations, stakeholder communications and reputation management during a period of organisational change.
Support focused on helping the organisation communicate clearly and proportionately with tenants, local partners, elected members and the media, ensuring messaging was transparent, consistent and aligned with public accountability. This included advice on responding to media enquiries, shaping key messages for different audiences, and supporting internal teams to maintain confidence and consistency.
The approach recognised the lived experience of tenants and the importance of local context, helping the organisation remain a trusted presence within the community while navigating scrutiny and change.